Compares quality mgmt. practices used by the DoD & its contractors to those used by leading commercial co¿s. & made suggestions for improvement. The report: determined the impact of quality problems on selected weapon systems & prime contractor practices that contributed to the problems; identified commercial practices that can be used to improve DoD weapon systems; identified problems that DoD must overcome; & identified recent DoD initiatives that could improve quality. The author examined 11 DoD weapon systems with known quality problems & met with quality officials from DoD, defense prime contractors, & 5 leading commercial co¿s. that produce complex products &/or are recognized for quality products. Illus.
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